Telecom Operations Automation Platform
Client: Magna5 provides cloud and IT infrastructure solutions for mid-market enterprises across the US
The Challenge
Magna5 needed a modern platform capable of handling the scale and complexity of telecom operations. The solution had to efficiently process Call Detail Records (CDRs) from multiple carriers, automate billing and reconciliation, manage circuit and DID inventory, streamline provisioning workflows, and support real-time event processing across critical business operations.
The platform also needed to archive approximately 1 TB of CDR data every month while maintaining four years of online historical data for operational and compliance requirements. In addition, the customer required comprehensive monitoring, alerting, and distributed tracing to ensure complete visibility into mission-critical services.
Beyond technology, Magna5 needed a trusted engineering partner to build and lead a dedicated development team, own end-to-end delivery, and provide continuous support through a 24/7 cross-timezone operating model.
Our Approach
We designed and delivered a microservices-based, event-driven platform comprising 50+ Go services that automated the end-to-end telecom operations lifecycle. The platform leveraged HTTP APIs and NATS Cluster ESB for high-performance communication between services.
We implemented automated CI/CD pipelines using GitHub Actions and Drone CI, containerized deployments with Kubernetes and Kustomize, and enterprise-grade observability using Prometheus, Loki, OpenTelemetry, and Tempo.
The platform utilized PostgreSQL, Redis, Snowflake, and Azure Blob Storage to support transactional workloads, caching, analytics, and long-term data archival. Throughout the engagement, we built and led a team of eight engineers over three years, driving delivery, engineering best practices, and continuous platform evolution.
"I have worked with Gaurav for over five years. He has the ability to build teams and deliver software efficiently. The way he facilitates the communication models makes life much easier. I have worked with other teams in India but it did not work. Gaurav made it work and in fact, we grew the team in India. Although he runs the show, he always works with his team in the trenches and makes sure round the clock development with the US and India team. He is an engineer with a technical background and his leadership skills are something to be reckoned with. I definitely recommend working with him."
Key Business Outcomes
- Automated critical telecom operations including CDR processing, billing, provisioning, and inventory management.
- Successfully managed 1 TB+ of CDR data every month with reliable long-term archival.
- Improved operational efficiency through automated reconciliation and event-driven workflows.
- Delivered a scalable, highly observable platform supporting continuous growth and reliable operations.
- Established a high-performing engineering team and long-term delivery capability for the customer.